Shipping policy
When will I receive my order?
All orders placed by 10am AWST ship same day.
For domestic shipments (Australia), please allow 2-8 business days after shipment for your package to arrive.
For international shipments, it can take approximately 14-30 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department.
For expedited international shipment (6-10 business days) with detailed tracking information, select EXPRESS shipment upon checkout.
After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will be able to log into your account to track your order.
Do you ship internationally?
Yes, we do ship internationally.
Upon checkout, you can select standard shipping which takes approximately 14-30 business days to arrive after being shipped to you, OR EXPRESS shipment which takes 6-10 business days and includes more detailed tracking information.
All orders placed by 10am AWST ship out same day.
International customers assume responsibility for any duties and/or taxes that may be incurred from customs. Any kits containing aerosol cans will include a substitute item as these cannot be shipped internationally.
What are your shipping costs?
Mini Kits: For Australia wide shipping and handling is a flat fee of $3.00 per kit.
Standard & Large Kits: For Australia wide shipping and handling is a flat fee of $7.50.
Standard International Shipping & Handling:
Parcels 1kg-2kg is $60 (14-18 business days and minimal tracking) and International Priority Shipping & Handling is $100 (6-10 business days and detailed tracking).
We do ship worldwide however we recommend purchasing small kits as the larger kits are heavy and shipping costs are high.
How do I track my order?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International Standard Shipping, tracking will show when it leaves Perth, Western Australia and when it gets delivered.
How can I change my shipping address?
If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately once your order is processed, we cannot change your address.
Please email us at hello@kookykits.com with your order number if you believe your package won’t arrive to you.
How can I cancel my order?
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to hello@kookykits.com, there is a slight chance we can cancel it in time!
If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at hello@kookykits.com if you’re in this situation.
Why is my credit card payment not going through?
If you are seeing an error upon entering your credit card information please make sure of the following:
1) The credit card numbers you entered is correct, including the security code
2) The name, billing address and post code or zip code you enter upon checkout matches the name on your credit card billing statement (most common problem)
3) You have sufficient funds in your account (if using a debit card).
Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.