FAQs
Below FAQ are some common concerns of our customers, if you have other questions, please just send it to hello@kookykits.com
We have a variety of sources across Australia such as local chemists, direct from the supplier and third party distributors.
We prefer to source items from as many local Aussie businesses as we can, so if you know of anyone or are someone who runs a local business that has a product that might be good for our kits - contact our team team.
We prefer to source items from as many local Aussie businesses as we can, so if you know of anyone or are someone who runs a local business that has a product that might be good for our kits - contact our team team.
We ship from Perth, Western Australia so if you are in the east coast of Australia please allow an extra 2-3 working days for delivery.
We can definitely offer personalisation of your hangover kit if you are ordering over 10 items. Ways you can personalise your order are:
Custom Sticker Prints
Custom postcards with a personal message / date of event or wedding and other text / images
Custom bag printing (however this takes a few weeks so it may be easier for you to source your own and we just provide the contents)
If you are interested in personalising a Kooky Kit for an upcoming event get in touch ASAP!
Custom Sticker Prints
Custom postcards with a personal message / date of event or wedding and other text / images
Custom bag printing (however this takes a few weeks so it may be easier for you to source your own and we just provide the contents)
If you are interested in personalising a Kooky Kit for an upcoming event get in touch ASAP!
We can ship internationally but please allow a minimum of 30 working days for your order to arrive. Whilst typically it will arrive within a few weeks, there are so many circumstances out of our control such as customs, COVID delays etc.
We may also need to substitute items (such as aerosols as we cannot ship them out from Australia) and some items may look suspicious coming in through customs scanners.
It is also pretty expensive to ship these kits internationally because they are quite heavy and large.
If you want to make an international order I recommend reaching out to our team to find out the best option for you! (We may even know a local supplier we can direct you to)
We may also need to substitute items (such as aerosols as we cannot ship them out from Australia) and some items may look suspicious coming in through customs scanners.
It is also pretty expensive to ship these kits internationally because they are quite heavy and large.
If you want to make an international order I recommend reaching out to our team to find out the best option for you! (We may even know a local supplier we can direct you to)
Whilst all the items sourced are over the counter items that anyone can purchase we do recommend you keep the kits away from children and pets as they do have items that may be poisonous if consumed by someone / something small.
Some kits contain sharp items such as disposable razor in some of the mens kits.
Please check with your health professional if you have any concerns about items in the kit or ingredients within these items.
Some kits contain sharp items such as disposable razor in some of the mens kits.
Please check with your health professional if you have any concerns about items in the kit or ingredients within these items.
Our team offers support 9am - 5pm Monday to Friday Australian Western Standard Time (AWST).
If you have any queries regarding products or an order it is always best to lodge this via email to hello@kookykits.com
Our support team will try to endeavour all support queries same day if they are lodged within our support hours. Otherwise please note late requests may fall into the following business day (this may mean a late Friday enquiry will not be answered until Monday morning)
If you have any queries regarding products or an order it is always best to lodge this via email to hello@kookykits.com
Our support team will try to endeavour all support queries same day if they are lodged within our support hours. Otherwise please note late requests may fall into the following business day (this may mean a late Friday enquiry will not be answered until Monday morning)
All online store orders cannot have items substituted as they are typically prepacked in order to minimise fulfilment and shipping times.
However if you are looking at placing an order of over 10 items contact our team first to discuss any particular item replacement.
However if you are looking at placing an order of over 10 items contact our team first to discuss any particular item replacement.
We do have a refund and returns policy which you can read in full.
However short answer - you can either send the entire package back to us (shipping costs are your responsibility) and we will refund the cost of the item less shipping.
Or you can request an item refund. Take a photo of the kit with the postage satchel or box it came in and the damaged item next to the kit. Send to our support team and we will refund you for the item and you can keep the kit.
We do not take responsibility for any breakages or damage that is not reported within 7 days of receipt of your package.
However short answer - you can either send the entire package back to us (shipping costs are your responsibility) and we will refund the cost of the item less shipping.
Or you can request an item refund. Take a photo of the kit with the postage satchel or box it came in and the damaged item next to the kit. Send to our support team and we will refund you for the item and you can keep the kit.
We do not take responsibility for any breakages or damage that is not reported within 7 days of receipt of your package.
We don't currently but we are all about local collabs. If you have a business, brand or item you think could work well within the Kooky Kit range or other type of opportunity definitely reach out to hello@kookykits.com
While we do not have an official affiliate program we can definitely offer a discount code referral / commission program. We are totally down to work with anyone who wants to help support us in our mission of no more hangovers Australia wide!
The Kooky Kits family are all about encouraging healthy practices and nourishing your body. People of all ages enjoy alcohol for a variety of reasons and we actively support and encourage moderation when consuming alcohol.
Our hangover kits are not designed to encourage people to drink more, but to be responsible with their health if they are going to choose to drink.
Our hangover kits are not designed to encourage people to drink more, but to be responsible with their health if they are going to choose to drink.
If you think you have an alcohol problem we recommend not to buy the kits but to seek help and support to work through how you are feeling. If you are based in Australia the following resources may be useful:
Alcoholism at Home - https://www.healthdirect.gov.au/alcoholism-at-home
DrinkWise - https://drinkwise.org.au/drinking-and-you/
Alcohol Drug Information Service (ADIS): 1800 250 015 (24 hours/day, 7 days/week) – ADIS webchat is available Monday to Friday 8.30am – 5pm (including public holidays).
Alcoholics Anonymous: 1300 222 222 (24 hours/day, 7 days/week)
Beyond Blue: 1300 224 636 (24 hours/day, 7 days/week). You can also chat online with the Beyond Blue Support Service every day from 3pm until 12am.
DrugInfo: 1300 858 584 (9am – 5pm, Monday – Friday)
Family Drug Support Australia: 1300 368 186 (24 hours/day, 7 days/week)
Kids Helpline : 1800 551 800 (24 hours/day, 7 days/week)
Lifeline: 13 11 14 (24 hours/day, 7 days/week) or Lifeline text: 0477 131 114 (6pm – 12am, 7 days/week)
My Mirror: online psychology via secure video conferencing (21 hours/day, 7 days/week)
Parentline (QLD and NT): 1300 301 300 (phones open 8am – 10pm, 7 days/week
Parentline WebChat: 8am – 9pm, 7 days/week
Youth Support + Advocacy Service: 1800 458 685 (9am – 8pm, Monday – Friday)
Our support team are not equipped to offer adequate advice or counselling but we strongly urge anyone struggling with alcoholism, depression or mental health issues share their concerns with friends and family, and seek the help from the services above.
Stay safe <3
Alcoholism at Home - https://www.healthdirect.gov.au/alcoholism-at-home
DrinkWise - https://drinkwise.org.au/drinking-and-you/
Alcohol Drug Information Service (ADIS): 1800 250 015 (24 hours/day, 7 days/week) – ADIS webchat is available Monday to Friday 8.30am – 5pm (including public holidays).
Alcoholics Anonymous: 1300 222 222 (24 hours/day, 7 days/week)
Beyond Blue: 1300 224 636 (24 hours/day, 7 days/week). You can also chat online with the Beyond Blue Support Service every day from 3pm until 12am.
DrugInfo: 1300 858 584 (9am – 5pm, Monday – Friday)
Family Drug Support Australia: 1300 368 186 (24 hours/day, 7 days/week)
Kids Helpline : 1800 551 800 (24 hours/day, 7 days/week)
Lifeline: 13 11 14 (24 hours/day, 7 days/week) or Lifeline text: 0477 131 114 (6pm – 12am, 7 days/week)
My Mirror: online psychology via secure video conferencing (21 hours/day, 7 days/week)
Parentline (QLD and NT): 1300 301 300 (phones open 8am – 10pm, 7 days/week
Parentline WebChat: 8am – 9pm, 7 days/week
Youth Support + Advocacy Service: 1800 458 685 (9am – 8pm, Monday – Friday)
Our support team are not equipped to offer adequate advice or counselling but we strongly urge anyone struggling with alcoholism, depression or mental health issues share their concerns with friends and family, and seek the help from the services above.
Stay safe <3
Awww hell yeah!
The kits are designed ultimately to act as a a mini washkit bag with items you would normally take with you when travelling on a holiday.
The items in the kit that help with the hangover are items that everyonr can utilise.
There is nothing wrong with getting more electrolytes into your system and having a pamper session.
The kits can be used as multipurpose travel kits.
The kits are designed ultimately to act as a a mini washkit bag with items you would normally take with you when travelling on a holiday.
The items in the kit that help with the hangover are items that everyonr can utilise.
There is nothing wrong with getting more electrolytes into your system and having a pamper session.
The kits can be used as multipurpose travel kits.
You can contact our support team hello@kookykits.com and let them know how many kits you are looking for and your timeframes for delivery.
The Kooky Kits team are passionate about sustainability and the reduction of single use plastics. Where possible we aim to supply products that are multiuse and reusable. Many items only have options to come as single use items (condoms, bandaids, tampons etc) so to counter this we do try and order all our hangover kit contents in bulk to reduce any packaging waste.
We also recycle all our packaging, have a paperless office, use carbon neutral shipping options and recyclable or biodegradable shipping packaging.
We also recycle all our packaging, have a paperless office, use carbon neutral shipping options and recyclable or biodegradable shipping packaging.
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